Application Monitoring

Credit decisioning and loan origination processes are critical for financial institutions, and monitoring the health of these applications is important to success. Zoot has created an exceptional level of application monitoring, accommodating the number of vendors and data providers that might be part of a complete solution. There are many opportunities for potential failure within a complex solution, which can put your business at risk.

At Zoot, our approach to monitoring lets us identify, and sometimes even predict, problems. Zoot monitors whether an application is working and how well it is working. We make sure that your application processing environment is working according to your standards.

Zoot has adopted a three-tier approach to monitoring client solutions. First, we monitor network connections between our clients, Zoot, and other vendors. If any connection or server fails, we can take immediate action. Second, we use device monitoring to provide early warning of performance problems, like hard disk or memory errors. Every reputable SaaS provider should provide these two levels. Our third tier is what differentiates Zoot’s hosted environment—predictive monitoring.

Zoot’s predictive monitoring tracks the actual performance of your solution to ensure that it is performing correctly. We monitor the characteristics our clients identify as critical to their success, like number of incoming applications, approval rate, distribution among input channels, and score distributions. When these characteristics change from expected values, we know there is a problem—long before someone reviews the monthly reports. This level of monitoring, combined with proactive use of the information, is unparalleled in the industry.

Learn More:
White Paper, “SaaS or In-house: How to Get the Best of Both Worlds”
Industry Brief, “Are Your Businesses Processes Available When the Customer Is? Redundancy and Resiliency Matter”