Featured InAlternative Data
Credit Risk Policy
Demand Deposit Account
In an effort to give local businesses a fresh start to 2017, Zoot’s Grant Committee surprised two area non-profits with $2,000 each – the Children’s Museum of Bozeman, which has recently re-opened after a devastating flood that damaged the museum on Thanksgiving day last year, and … Continue reading →
The year 2016 has come and gone but I wanted to provide a recap of the most read Zoot blog posts from last year just as a reminder that although industry news is ever changing, some topics seem to resurface year after year. Here’s a recap … Continue reading →
Why your vote matters
For those of us in the financial services industry, while we each have our own political views and choice of a candidate, we probably all wish we had a crystal ball to predict the future of the banking world as a result … Continue reading →
The entire world has gone mobile—from millennials to grandparents. Consumers want to pay their bills, buy a great pair of shoes and take care of day-to-day finances on the morning subway commute or at the corner coffee shop. This norm of using mobile devices to do … Continue reading →
Prequalification has long been used in the mortgage arena to assist home buyers with understanding the dollar amount they could be eligible to borrow and the various mortgage options available to them. It’s a great no-cost tool to keep consumers from finding their dream home, only … Continue reading →
Our fraud series on Zoot Blog recently discussed a multitude of threats facing the financial industry and provided insight regarding next steps in prevention. One thought provoking point raised during these conversations is that criminals are taking advantage of banks’ desire to provide a frictionless customer … Continue reading →
In June, ZootBlog provided important information regarding changes to the Military Lending Act (MLA). As promised, we’re providing the most recent updates to inform lenders as they prepare for the target compliance dates of October 3, 2016 and October 17, 2017 (credit card only).
There is … Continue reading →
After a rocky start, the transition from American Express to Citi for Costco co-brand credit card holders seems to be trending positive. That’s good news for consumers and a boon for the retailer and issuer alike.
My household is now equipped with two functioning Costco Anywhere … Continue reading →
Last week I wrote about the painful transition Costco customers are experiencing as the retailer’s relationship with American Express ends and a new co-brand partnership with Citi begins. The post included some missed opportunities in providing a better customer experience. As it turns out, more pain … Continue reading →
It was big news last week as the Costco/American Express partnership came to an official close. It’s an even bigger headache for Costco customers who have not received their replacement cards from Citigroup—a customer service misstep that could be bad for business on both sides.
Transitioning … Continue reading →