The Confounding Threat of Synthetic Identities

Topics: Customer Experience, Fraud
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Our fraud series on Zoot Blog recently discussed a multitude of threats facing the financial industry and provided insight regarding next steps in prevention. One thought provoking point raised during these conversations is that criminals are taking advantage of banks’ desire to provide a frictionless customer … Continue reading →

Changes to the Military Lending Act: An Update

Topics: Customer Service
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In June, ZootBlog provided important information regarding changes to the Military Lending Act (MLA). As promised, we’re providing the most recent updates to inform lenders as they prepare for the target compliance dates of October 3, 2016 and October 17, 2017 (credit card only).

There is … Continue reading →

Costco/Citi Transition Trending Positive

Topics: Customer Experience, Customer Service
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After a rocky start, the transition from American Express to Citi for Costco co-brand credit card holders seems to be trending positive. That’s good news for consumers and a boon for the retailer and issuer alike.

My household is now equipped with two functioning Costco Anywhere … Continue reading →

Costco, Citi Visa transition pains continue

Topics: Customer Experience, Customer Service
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Last week I wrote about the painful transition Costco customers are experiencing as the retailer’s relationship with American Express ends and a new co-brand partnership with Citi begins. The post included some missed opportunities in providing a better customer experience. As it turns out, more pain … Continue reading →

Missed Opportunities in the Costco Transition to Visa Cards

Topics: Customer Experience, Customer Service
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It was big news last week as the Costco/American Express partnership came to an official close. It’s an even bigger headache for Costco customers who have not received their replacement cards from Citigroup—a customer service misstep that could be bad for business on both sides.

Transitioning … Continue reading →

Taking on Fraud: Part Two

Topics: Customer Experience, Fraud
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In the first part of our series, we uncovered a multitude of statistics regarding the very real fraud threats that financial institutions, consumers, and merchants face on a daily basis. For part two, we spoke with several fraud experts to gain their perspectives on the most … Continue reading →

Changes to the Military Lending Act: What your institution needs to know

Topics: Regulations
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In July 2015, the Department of Defense (DoD) passed major changes to the Military Lending Act (MLA) with target compliance dates of October 3, 2016 and October 3, 2017. The 2017 date applies only to credit cards.

The MLA’s overall goal is to prevent predatory lending … Continue reading →

Taking on Fraud: Part One

Topics: Biometrics, Digital Banking, Fraud, Technology
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This is the first in a two-part series as we look more deeply at fraud concerns and best practices for managing this ever-changing threat.

Over the past couple of weeks we’ve been discussing fraud mitigation strategies on ZootBlog—everything from EMV chip cards to encryption, tokenization, and … Continue reading →

Unleash your inner Bond with biometric authentication

Topics: Biometrics, Customer Experience
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Use of biometrics is popular in Hollywood movies to create drama and suspense when spies attempt to raid a Swiss bank safe or invade a Russian nuclear plant. Palm print readers and iris scans make for thrilling espionage film scenes, especially when access is gained using … Continue reading →