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Author Archives: Eric Lindeen

Eric Lindeen

About Eric Lindeen

Eric Lindeen is a champion for improving the lending process and helping financial institutions compete more effectively, and a connoisseur of all things chocolate. For 12 years at Zoot, he has helped lenders develop and deploy complex solutions for credit origination. His 20-plus years of experience in marketing and technology enable him to bridge the gap between business strategy and IT practice. His first experience in the finance industry was while earning his master’s degree in southern California. Eric is now responsible for Zoot’s marketing efforts and sharing Zoot’s industry expertise. He has been known to blog for brownies.

Your data is not as safe as you think it is

By:  Eric Lindeen
On: April 25, 2012
Topics: Credit Risk Management, Fraud, Technology, Trends
Tagged: , , , , ,

I attended a presentation by Kevin Mitnick, a well-known computer hacker turned security expert, last week. While the hacks and exploits he described may not be news to those in info security, I was personally surprised at both the ease and effectiveness of current hacking techniques. In his presentation, he ran a live demo demonstrating… Continue reading →

Origination Automation: Is There Low Hanging Fruit?

By:  Eric Lindeen
On: March 22, 2012
Topics: Operational Efficiency, Technology
Tagged: , , ,

In a recent CEB TowerGroup webinar industry analyst Frank Bria stated that all the low hanging fruit of automation has already been accomplished. In a sense, this is certainly true. Banks have invested in automation for decades, focusing on the parts of the process that will provide the best return on investment (ROI). As a… Continue reading →

Will Steve Jobs Lead Banking Trends for 2012?

By:  Eric Lindeen
On: January 11, 2012
Topics: Technology, Trends
Tagged: , ,

I recently wrote an article for American Banker BankThink about how the legacy of Steve Jobs could impact the future of banking. Jobs was well known for his commitment to innovation and passion for design. Innovation that changed the way many industries view their software and design that vastly improved usability for the masses. The… Continue reading →

Happy New Year!

By:  Eric Lindeen
On: December 28, 2011
Topics: Uncategorized
Tagged:

We would like to wish all of our colleagues, clients, friends, and blog readers a very happy and prosperous new year! Regular posts will resume next week.

“Spring Bridgers” Allison McGree, www.zootartgallery.com, Zoot Art Gallery 2012

What will it take to get small business lending going?

By:  Eric Lindeen
On: November 30, 2011
Topics: Credit Risk Management, Customer Acquisition and Retention, Regulations, Trends
Tagged: , , , ,

Banks today are suffering from an ancient predicament. The only people we want to lend to are those with no need for the money. The only people who seem interested in borrowing are poor risks. What’s a banker to do? Speaking with a banker recently about business lending, I was assured that ample funds are… Continue reading →

Do your customers trust you? It may be more important than you think.

By:  Eric Lindeen
On: November 1, 2011
Topics: Customer Acquisition and Retention, Trends
Tagged: , , , ,

There are two ways consumers buy financial services; as a commodity and as a relationship. As a commodity, we are forced to offer the lowest price, or at least the lowest effective price when considering the utility of convenience. As a relationship, consumers are willing to pay a premium, or at least a higher margin… Continue reading →

Is mobile a channel, a fad, or a disruptive force in banking?

By:  Eric Lindeen
On: October 27, 2011
Topics: Customer Acquisition and Retention, Customer Experience, Trends
Tagged: , , , ,

I was asked an interesting question during an analyst call two weeks ago, “is mobile just media hype or will it actually take off?” I realized that the answer is far stranger than the analyst imagined. It seems lately like there is little new in banking, sure we blame that on new regulations, but we… Continue reading →