Monthly Archives: December 2009

Technology: The Silver Lining in the Banking Crisis Series – Rebuilding trust

Tom Johnson
Topics: Customer Experience, Technology
Tagged: , ,

Many banks have done nothing to damage their reputation, but the general tone of the financial sector has customers wondering if their bank is going to fail or treat them differently. Banks must be conscious of how they make decisions to close inactive accounts or reduce credit limits of current customers. If this is done… Continue reading →