Monthly Archives: December 2011

Happy New Year!

Eric Lindeen
By:  Eric Lindeen
On: December 28, 2011
Topics: Uncategorized
Tagged:

We would like to wish all of our colleagues, clients, friends, and blog readers a very happy and prosperous new year! Regular posts will resume next week.

“Spring Bridgers” Allison McGree, www.zootartgallery.com, Zoot Art Gallery 2012

Where do Financial Products fit in our Hierarchy of Needs?

Alex Johnson
By:  Alex Johnson
On: December 20, 2011
Topics: Trends
Tagged: , , , ,

According to analysts at TransUnion, the recent trend of consumers prioritizing their credit card bills over their mortgage payments is likely to continue for the foreseeable future. In this blog post I would like to examine this trend by comparing it to Maslow’s hierarchy of needs.

Up until 2008, consumers tended to focus on their payments… Continue reading →

Can Mobile be a Disruptive Innovation?

Alex Johnson
By:  Alex Johnson
On: December 15, 2011
Topics: Customer Experience, Technology, Trends
Tagged:

There are two fundamental types of innovation; incremental innovation and radical innovation. Incremental innovation is the improvement of existing products and processes in a linear fashion. Radical innovation is the creation of entirely new products or processes. Neither type of innovation is more important or necessarily more profitable than the other. Ford Motor Company made… Continue reading →

Fraud on the Attack: Mobile Channel

Kristal Butler
By:  Kristal Butler
On: December 13, 2011
Topics: Fraud, Technology, Trends
Tagged: ,

In my previous blog on fraud, I spoke of ID theft in general terms and the notion of an enterprise strategy to combat fraudsters regardless of product and channel. I’d like to further investigate the channel piece of this discussion as it relates to mobile fraud.

Mobile applications are on the rise. According to a… Continue reading →