Tag Archives: Reputation Management

Your data is not as safe as you think it is

Eric Lindeen
By:  Eric Lindeen
On: April 25, 2012
Topics: Credit Risk Management, Fraud, Technology, Trends
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I attended a presentation by Kevin Mitnick, a well-known computer hacker turned security expert, last week. While the hacks and exploits he described may not be news to those in info security, I was personally surprised at both the ease and effectiveness of current hacking techniques. In his presentation, he ran a live demo demonstrating… Continue reading →

Branch Sexy: Keeping Branch Banking Attractive in an Electronic Era

Karen Gordon
By:  Karen Gordon
On: August 17, 2011
Topics: Customer Experience
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Branch banking is an important component in building consumer trust and loyalty. With the advent of direct deposit, online banking and the increasing use of smartphones that do almost anything these days— including remote deposit capture— branch banking is arguably becoming less common than it once was. That doesn’t mean branch banking is dead. In… Continue reading →

Acid Washing Wasn’t Just for Jeans: Evolving Fraud Tactics

Karen Gordon
By:  Karen Gordon
On: May 2, 2011
Topics: Customer Experience, Fraud
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Fraud is a big concern in the financial transactions realm. It happens every day and evolves as our world evolves. For instance, I was a victim of fraud back in the early 90s. The payment for my phone bill was taken from the outgoing mail. The fraudster who stole it acid washed my check and… Continue reading →

Managing Fraud in an Instant

Eric Lindeen
By:  Eric Lindeen
On: February 22, 2011
Topics: Fraud, Technology
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We live in a world where instant gratification translates into high customer satisfaction. We’ve got great technology that allows us to do pretty much anything from our smart phones—check in for a flight, pay for our coffee, update our FaceBook status and even facilitate banking transactions. Everything is faster and more convenient. While this is… Continue reading →

Can You Tell When Vendors Over Promise?

Eric Lindeen
By:  Eric Lindeen
On: January 31, 2011
Topics: Operational Efficiency, Trends
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I’ve heard a few stories lately of projects sold that either exceeded a vendors’ ability to deliver or the solution completely missed the goals of the institution. We all hear stories of IT vendors who overpromise and under-deliver. It is sad that this is more common today than most people would like to admit. It… Continue reading →

Technology: The Silver Lining in the Banking Crisis Series – Rebuilding trust

Tom Johnson
By:  Tom Johnson
On: December 17, 2009
Topics: Customer Experience, Technology
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Many banks have done nothing to damage their reputation, but the general tone of the financial sector has customers wondering if their bank is going to fail or treat them differently. Banks must be conscious of how they make decisions to close inactive accounts or reduce credit limits of current customers. If this is done… Continue reading →