Tag Archives: Trust

Your data is not as safe as you think it is

Eric Lindeen
By:  Eric Lindeen
On: April 25, 2012
Topics: Credit Risk Management, Fraud, Technology, Trends
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I attended a presentation by Kevin Mitnick, a well-known computer hacker turned security expert, last week. While the hacks and exploits he described may not be news to those in info security, I was personally surprised at both the ease and effectiveness of current hacking techniques. In his presentation, he ran a live demo demonstrating… Continue reading →

Give Banks a Break!

Karen Gordon
By:  Karen Gordon
On: April 4, 2012
Topics: Technology
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Bank of America can’t catch a break. In 2011 the bank announced, as part of an efficiency plan, that it would lay off 30,000 employees. Additionally, its stock was down more than 62% and JPMC overtook them as the largest bank by assets. Then there was the much publicized five dollar debit card fee debacle.… Continue reading →

What will it take to get small business lending going?

Eric Lindeen
By:  Eric Lindeen
On: November 30, 2011
Topics: Credit Risk Management, Customer Acquisition and Retention, Regulations, Trends
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Banks today are suffering from an ancient predicament. The only people we want to lend to are those with no need for the money. The only people who seem interested in borrowing are poor risks. What’s a banker to do? Speaking with a banker recently about business lending, I was assured that ample funds are… Continue reading →

Do your customers trust you? It may be more important than you think.

Eric Lindeen
By:  Eric Lindeen
On: November 1, 2011
Topics: Customer Acquisition and Retention, Trends
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There are two ways consumers buy financial services; as a commodity and as a relationship. As a commodity, we are forced to offer the lowest price, or at least the lowest effective price when considering the utility of convenience. As a relationship, consumers are willing to pay a premium, or at least a higher margin… Continue reading →

Branch Sexy: Keeping Branch Banking Attractive in an Electronic Era

Karen Gordon
By:  Karen Gordon
On: August 17, 2011
Topics: Customer Experience
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Branch banking is an important component in building consumer trust and loyalty. With the advent of direct deposit, online banking and the increasing use of smartphones that do almost anything these days— including remote deposit capture— branch banking is arguably becoming less common than it once was. That doesn’t mean branch banking is dead. In… Continue reading →

Why I Love Branch Banking

Alex Johnson
By:  Alex Johnson
On: February 11, 2011
Topics: Customer Experience, Technology, Trends
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I am 23 years old, I work in online marketing, and I love branch banking. Those three statements don’t fit together, I know. Given my age and occupation, I should loath branch banking. I should find it a complete waste of time. I should be hoping that advances in mobile banking like Remote Deposit Capture… Continue reading →

Can You Tell When Vendors Over Promise?

Eric Lindeen
By:  Eric Lindeen
On: January 31, 2011
Topics: Operational Efficiency, Trends
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I’ve heard a few stories lately of projects sold that either exceeded a vendors’ ability to deliver or the solution completely missed the goals of the institution. We all hear stories of IT vendors who overpromise and under-deliver. It is sad that this is more common today than most people would like to admit. It… Continue reading →