Are Your Business Processes Available When the Customer Is? Redundancy and Resiliency Matter
| Published: | Aug. 20 , 2009 |
| Format: | |
| Length: | 2 pages |
The Cost of Failure
In the financial market, any gap in solution or data provider availability that causes customers to leave will negate the money saved by not investing in redundancy. For example, one leading national retailer experienced 24 hours of downtime in their credit prescreen process due to a bureau outage. Because the retailer's solution relies on a single bureau, the outage prohibited them from using any automated method of pre-approving customers and making realtime credit offers. The estimated revenue loss was over $500,000. At a time when every new account opening is critical, network failures of this magnitude are simply unacceptable. Executives need to know their solution is protected and avoid the potential losses from any shortcuts that have been taken to cut costs. This executive brief summarizes the benefits of redundancy and resiliency and explains their importance to protecting business process continuity.
